Printable Booking Conditions

Parador Travel Management

Once you have decided on the holiday you require, please carefully read the following conditions. They will form part of your agreement with Parador Travel Management Limited of 210-203 City Road London EC1V 1JN company number1655816 (hereafter known as 'the Operator' or 'us').

Your Contract with Us

We will supply travel and services either as:

a) - "Package Travel" as defined by the Package Travel Regulations 1992 (SI 3288 of 1992) which broadly consists of at least two elements including transport and accommodation in which case we shall constitute the supplier and the travel and accommodation will be supplied under our ATOL No 3006 unless we specify that we are acting as retail agents for another nominated ATOL holder or

b)"travel arrangements" (e.g. flight only or flight and car hire only) or "arrangements" or "accommodation only (e.g. a hotel, without a flight) or any other services not being Package Travel, in which case we acts only as your booking representative for the supplier concerned your contract being with, for example, the airline or hotel concerned

Any booking made by you whether through our web site or otherwise (e.g. phone etc) shall not come into existence as a binding contract until we accept from you full payment and issue either our or the suppliers confirmation invoice

These terms and conditions shall be subject to the laws of England and Wales. A booking made by one person on behalf of a group (whether in one family or otherwise) shall be made by him as agent for any other person and you accepts these conditions on their behalf but shall nevertheless be responsible to us for all payment due from the group

Payment and Confirmation

A deposit of £150 per person for accommodation only or 20% of your total holiday cost (whichever is the greater) must be enclosed with your booking form together with any applicable non-refundable insurance premium (or evidence of alternative cover). All other services (e.g. flight only) must be paid in full at the time of booking. If, you book less than 10 weeks before departure, full payment must be received on booking. Payment by credit / charge cards will incur a charge. Details will be confirmed at time of booking.Your booking confirmation, will indicate the totalcost of the services to be supplied and it is your responsibility to check the confirmation invoice carefully and to let us know immediately in the event of any error. Any balance cost is payable 56 days prior to departure with time being of the essence of the agreement. If the final payment is not received by the deadline, then we Operator reserves the right to treat the booking as cancelled by you and will levy cancellation charges as stated below. (we will include in our confirmation prices all government taxes which can be pre paid, however there may be some that have to be paid by you locally. These are extra and for your personal account (such as international airport departure tax). Taxes may vary in accordance with currency fluctuations.

Travel Documentation

Travel documents will be sent approximately 14 days before the departure of your holiday, If your booking is made within 6 weeks of departure, final documents will be sent provided full payment has been received by us. Your travel documentation will be made available for collection, or sent by courier or registered post upon the payment of a fee. Non-UK residents may incur an additional delivery charge. We cannot accept liability for any loss arising or documents mislaid as a result of despatch by ordinary mail

Amendments and Changes

If you wish to make any alterations to your arrangements or Package after the booking confirmation has been issued, and we are able to make the required change (subject to availability), an amendment fee of £100 per alteration per person will apply. However, if you change your booking less than 8 weeks before departure, this will be treated as a cancellation and a new booking and you will be liable for the cancellation charges set out in this contract. Please note that a request to change the date(s) of arrangements or Package constitutes a cancellation of the arrangements booked and the provisions of the cancellation conditions will apply.

Also, if you wish to transfer your booking to another person, requests must be made in writing with full details of the person who will replace you. A payment of £75 to cover our administration costs plus such amount as our suppliers will require to effect the change.

Alterations Made To your Itinerary

We reserves the right to alter any of the prices, facilities or services described in our website or promotional material at any time. Similarly suppliers of travel have the same rights. Any changes will be notified to you at the time you make your booking, or if after you have made a booking as soon as possible. Such changes will normally be minor, but may be major - i.e. a change of scheduled departure time by more than 12 hours, a change of airport except between airports serving the same city/resort, a change to a lower standard of accommodation, a change of resort or a radical change of itinerary. If there is a major change we will try to inform you as soon as possible and offer you the choice of alternative arrangements or a refund of all monies paid. The change may be due to force majeure which includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport and changes of schedules or operational decisions of transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control or of our suppliers. A minor change is any change which does not come within the definition of a major change. Although we will try to notify you of minor changes, we are not obliged to do so, nor are we obliged to offer you the opportunity to change your booking, receive a refund or receive compensation. We also reserve the right to cancel Packages if the bookings do not exceed the minimum number required to make the trip economically viable but in this case you will be entitled to a full refund of any monies paid by you

Cancellation By You

Should you wish to cancel your booking you must notify us in writing. Such notification will only be deemed to have been given on receipt of your letter, since we can only act on receipt. Cancellations cannot be accepted for arrangements (or a relevant part) where we have advised you that the booking is non cancellable, non changeable or non refundable The following cancellation charges will apply:-

No allowance or refunds can be made for meals, rooms, excursions etc., included in the price of your travel arrangementstour but not taken, nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers. Please note that a desire to move your booked arrangements to another date is a cancellation and not an alteration.

Cancellation By Us

Our suppliers and ourselves must reserve the right to cancel arrangements holiday. Should your arrangements be cancelled we will inform you as soon as possible and you will have the option of choosing alternatives of a comparable standard, if available, or receiving a prompt refund of all monies paid to us for package travel where we are the principal supplier or from our suppliers in other cases immediately upon receipt (excluding any insurance premium or delivery or credit card charges).

Your Responsibilities

You have certain responsibilities with regard to your booking, and these responsibilities are set out below. Neither we or any supplier will be liable for any loss, damage, illness, discomfort or costs of whatever kind which you may sustain as a result of failing to discharge the responsibilities described in this clause:-
(a)Visas: General information concerning visa requirements is set below. We will notify you of any changes to visa requirements, which occur before your confirmation invoice is issued, but please note that further changes could take place before you travel. All clients must obtain all necessary visas and relevant documentation prior to departure.(b)Passports: A full British citizens passport (valid for at least 6 months beyond the end of your holiday) is required for travel. (c)Health: We recommend that all clients should do the following before they travel. Read Health Advice for Travellers (T6) available from your travel agent, local Department of Health office or the Health Literature Line on 0800 555 777.The latest Foreign Office Advice notifications are also available on CEEFAX - BBC2, pages 470 onwards or on the Internet under the address http://www.fco.gov.uk/. You can contact the ABTA Information Department on 0901 201 5050 (calls charged at 50p/minute). The Foreign & Commonwealth Office website at www.fco.gov.uk/knowbeforeyougo to find out in a flash how best to avoid trouble. You should consult your doctor on current inoculations before you depart. If you have any medical condition that may affect your ability to enjoy and pursue fully the arrangements you book with us, you must notify us immediately. We on behalf of ourseleves and any supplier reserves the right, where appropriate, to ask you to provide written certification of your medical fitness prior to departure. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your travel arrangementsholiday.(d)Documents: It is your responsibility to ensure that passports, visas, vaccination certificates and all other necessary documents are in order and, where appropriate, in your possession. It is also your responsibility to arrange adequate insurance cover for your booking and to take relevant details of the policy with you.(e)Transportation: It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the times by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements. (f) You must not behave in a way which may cause distress or cause an annoyance to others or which may create the risk of danger or damage to property. If you are subject to arrest, or are prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, you will not be refunded any portion of the cost of your travel arrangements and, if the supplier incurs any expense as a result of your behaviour, you will be obliged to compensate them for that expense.

Liability

Travel Arrangements excluding Packages

All warranties, express or implied, as to the quality, availability, performance suitability of any arrangements made on your behalf are excluded. In all cases we act as your agent for the purposes of making arrangements with a supplier. We are not liable for any failure on the part of the supplier their servants or agents Save in respect of claims for death or personal injury our liability will be limited to twice the value of the travel arrangements booked on your behalf and only then for direct loss caused by the negligence or default of our employees or ourselves. We will not accept liability for any indirect or consequential loss such as loss of enjoyment, loss of salary etc

Packages

If any part of your Package you book with us is not as described and/or is not of a proper standard, we will pay you reasonable compensation subject to the provisions in the following paragraphs

If claiming compensation because your Package is not as described and/or is not of a proper standard, you must follow our complaints procedure as specified in paragraph below.

In calculating your compensation for a deficiency in your Package we shall take into account all relevant factors including:
(1) the price which you paid for your Package;
(2) any steps it was reasonable for you to take to minimise the inconvenience/damage which you suffered;
(3) any limitation applicable in any relevant international convention which govern such services included in the Package eg Warsaw Convention, Athens Convention; and
(4) the extent to which the deficiency or improper performance affected your enjoyment of the Package.
(5) the application of any relevant international conventions relating to the form of Package or relevant component

We shall not be liable to pay you compensation for a deficiency in your Package which:
(1) does not result from any fault on our part or that of our suppliers; or
(2) arose from circumstances which were unusual or unforeseeable and neither we nor our suppliers (even if all due care had been exercised could have anticipated or avoided;
(3) is attributable to your acts neglect or default or that of any member of your party;

Nothing in this paragraph shall be construed as an attempt to exclude our liability for personal injury, illness or death arising from our negligence or the negligence of our suppliers whilst acting within the scope of, or in the course of their employment, in the provision of any services provided as part of your Package.

IMPORTANT NOTE Insurance is available to cover risks of the type referred to above and in respect of which we decline liability. See below

Website And Promotions

All facts on our website are checked by us in consultation with our suppliers. Changes can occur, which are beyond our control. If you have already booked, we'll do our best to tell you about changes, if there is time, before departure. Please note that where Artists Impressions and Computer Generated Images have been used, it is intended solely to give you an idea of how the property will look. It is not always an exact replica of the finished building. Should details change, we will advise you of the alterations via our website, or if you have already booked, by post as soon as possible.

If You Have a Complaint

Please tell our local representatives immediately and they will attempt to resolve the matter to your satisfaction. It is in everyone's interests to sort the matter out as quickly as possible. If the matter cannot be resolved, then please report to the matter to our representative and then follow it up in writing to us, within 28 days, on your return to the UK by sending your letter by recorded delivery to Customer Services, Parador Travel Management, 201/203 City Road, London EC1V 1JN. We will respond within 28 days of receipt of your letter. Please ensure that you booking reference and any pictures are included. If you fail to do this, any right to compensation, which you may have, will be extinguished or reduced.Disputes about your holiday that we cannot settle can be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators on behalf of the Association of British Travel Agents (ABTA). The scheme provides for a simple and cheap method of arbitration based on documents alone. The scheme does not apply to claims over £5,000 per person or £15,000 per booking. Where a claim includes, in part, a claim of personal injury or illness, a limit of £1,000 per person applies to that part of the claim. The rules of the scheme state that the application for arbitration and Statement of Claim must be made within nine months of the date of the return from holiday, though in special circumstances claims outside of this period may be considered. Details may be obtained from ABTA. Information regarding complaints may be shared with other tour operators

What Your Holiday Price Includes

Your holiday price includes items as listed on your latest booking confirmation.

Travel Insurance

It is a condition of your contract with us that you take out insurance at the time of, or prior to, making your booking, and if you do not purchase the policy we offer, you must purchase an appropriate alternative. The Operator cannot be held responsible if you purchase an inadequate insurance policy or if you fail to notify the Operator of factors affecting your particular requirements for cover. Insurance premiums should be paid at the time of booking and are non-refundable. They are not considered to be part of the "Holiday Price", but are a necessary supplement to it.

Data Protection

It may be necessary to ask you for details of a personal nature such as dietary requirements, physical/ medical disabilities. It may be passed to suppliers who at our discretion need to know such details in advance. We may also use your details to pass to other divisions in our company whom we may feel would be of interest to yourself.

Financial Security

The Operator has complied with financial bonding requirements of the Civil Aviation Authority ATOL Licence no. 3006 and the Association of British Travel Agents (ABTA F9541) to ensure that clients would be repatriated and/or refunded in the unlikely event of the Operator insolvency.